Shipping Policy

Last Updated: September 2026

Thank you for shopping with Ekulla. We are committed to providing a reliable and transparent shipping experience. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During product launches, promotional periods, holidays, or periods of high order volume, processing may take slightly longer.

Shipping & Delivery

Delivery times vary depending on the destination, shipping method, product availability, and carrier conditions.

Estimated delivery times shown at checkout are estimates only and are not guaranteed delivery dates.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.

Certain products, destinations, or promotional offers may qualify for free shipping.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided with your order.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact Ekulla as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once an order has been processed or handed over to the carrier.

Ekulla is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Damaged Packages

Please inspect your package as soon as it arrives.

If your product arrives damaged, please contact us promptly and provide:

• Your order number
• Photos of the outer shipping carton
• Photos of the shipping label
• Photos or videos showing the damaged product or components

Please keep the original packaging until the issue has been resolved, as it may be required for carrier claims or replacement arrangements.

Lost or Missing Packages

If tracking shows unusual delays or your package appears to be lost in transit, please contact us so we can assist with investigating the shipment with the carrier.

If tracking shows the package as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the carrier.

Multiple Packages

Some orders may be shipped in more than one package due to product size, inventory location, or fulfillment requirements.

Packages belonging to the same order may arrive separately and may have different tracking numbers.

International Shipping

International shipping availability may vary by destination.

Customers placing international orders may be responsible for applicable customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery time.

Delivery Delays

Although we work to ensure orders arrive as quickly as possible, delays may occasionally occur due to circumstances outside our control, including severe weather, carrier disruptions, customs inspections, transportation delays, holidays, or other unforeseen events.

We appreciate your understanding in these situations.

Questions About Your Shipment

If you have any questions about your order or shipment, please contact Ekulla customer support and include your order number so we can assist you more efficiently.